Return & Refund Policy

Our Promise To You When Buying From Our Shop

We want you to be fully confident each and every time you order at Kashasha Mountain Development. If you are not fully satisfied with any part of your purchase or order, let us know. Our customer service team will work with you to understand your concerns and offer solutions to make it right if the issue is a result of a defect or internal error. We dedicated to providing the absolute best in class for products and service and we would love to earn your business.

General Return Policy for Herbs, Spices, and Dried Products:

If you are unhappy with a product purchased from Kashasha Mountain Development for any reason, please notify us within 30 days. We will replace the product or provide a full refund for the purchase price to your original payment method within 48 hours of your return, excluding weekends and holidays. KMD will also cover the shipping cost to return the items to us. All returns must meet the following conditions:

• Unused and Unopened Products: Returns must be unused, unopened, and received in good order.

• Opened but Unused Products: If a product has been opened but remains unused, a refund will be issued upon inspection and proper disposal of the returned item. The product must still be returned to us for inspection and disposal.

• Custom Orders: Returns are not accepted for custom orders, including custom packaging.

• Improper Handling or Storage: Returns cannot be accepted beyond the 30-day period due to potential improper handling or storage. Please store your products with care to maintain their quality.

To prevent fraudulent activity, any report of an item ordered in error must be validated by returning the product in its original, unopened condition. Products reported as ordered in error but subsequently opened will not qualify for refunds or replacements. This ensures compliance with our policy and protects against misuse. Additionally, if a customer initially agrees to the customer error policy and associated fees but later opens the product and claims dissatisfaction to avoid the fee, this will void the refund or replacement eligibility entirely. Such actions are considered a violation of our return policy.

Return Policy for Fresh Truffles and Perishable Products:

Fresh truffles are not eligible for the 30-day return policy, and all sales of fresh truffles are final. If there is any damage or issue with a fresh truffle order, it must be reported within 24 hours of delivery. Returns for fresh truffles must adhere to the following conditions:

• Return Timing: Any approved return for fresh truffles must be initiated and shipped back to us within 24 hours of delivery.

• Condition: Truffles must be returned in good order, including proper chilling and packaging as originally delivered.

• Failure to Return Properly: Returns that are not shipped within the 24-hour timeframe or are improperly packaged will void eligibility for refunds or replacements.

Returns for Non-Damaged or Non-Defective Items:

For items returned due to customer errors—such as incorrect shipping addresses, ordering the wrong item, ordering excessive quantities, or canceling orders or subscriptions after they have processed or shipped—Kashasha Mountain Development reserves the right to charge the following fees:

• Processing and Restocking Fee: Up to $50.00 or 3.5% of the item’s value, plus shipping costs. These fees cover costs associated with returning, restocking, and processing the item, as well as credit card fees.

Additional Terms:

• Replacement Items: If a replacement is issued but the original item is not returned as required, Kashasha Mountain Development, LLC reserves the right to charge, bill, or pursue legal remedies to recover the cost of the unreturned product.

• Policy Enforcement: Refund requests outside of the stated return period will not be honored.

• Fraud Prevention: Any attempts to circumvent the return policy, including agreeing to customer error fees and later opening the product to claim dissatisfaction, will result in voided eligibility for refunds or replacements.

• Right to Refuse Service: Kashasha Mountain Development, LLC reserves the right to refuse service to customers who abuse the return policy or exhibit repeated behavior of excessive returns and unwarranted complaints. Such actions undermine fair business practices and disrupt operations.

  Policy Modifications: Kashasha Mountain Development, LLC reserves the right to change, modify, or update these policies at any time. Any changes will be clearly communicated through updates to our website or other appropriate channels. Continued use of our services following such updates constitutes agreement to the modified terms.

Thank you for understanding and adhering to our return policies. We value your business and are committed to providing exceptional service while maintaining fairness and quality assurance in all transactions.

How to arrange a return or replacement

Just reach out. If you need help arranging a return please contact our customer care by emailing us or calling us at 1 (419) 806-9281 for domestic returns, we will happily assist in making all necessary arrangements. Emails will be responded to in three business days or less. For further questions regard your order, shipping or product related questions, please see our frequently asked questions page.

Returns can also be processed through our self-service return portal below if purchased the item within 30 days and the product is unopened.

Return portal

Terms & Conditions

Our Terms & Conditions when visiting our site

Kashasha Mountain Devolopment LLC DBA KMD and their services to you subject to the following conditions. If you visit or shop within this website, you accept these terms of use. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit KMD or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, and data compilations is the property of KMD or its content suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS
Kashasha Mountain Development, LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kashasha Mountain Development, LLC. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kashasha Mountain Development, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kashasha Mountain Development, LLC and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Kashasha Mountain Development, LLC's name or trademarks without the express written consent of Kashasha Mountain Development, LLC. Any unauthorized use terminates the permission or license granted by Kashasha Mountain Development LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kashasha Mountain Development, LLC so long as the link does not portray Kashasha Mountain Development, LLC, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kashasha Mountain Development/KMD, LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may send us reviews, comments, and other content: submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Kashasha Mountain Development, LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Kashasha Mountain Development, LLC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Kashasha Mountain Development, LLC and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Kashasha Mountain Development, LLC or its associates for all claims resulting from content you supply. Kashasha Mountain Development, LLC has the right but not the obligation to monitor and edit or remove any activity or content. Kashasha Mountain Development, LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from Kashasha Mountain Development, LLC are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Kashasha Mountain Development, LLC and its associates attempt to be as accurate as possible. However, Kashasha Mountain Development, LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Kashasha Mountain Development, LLC itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY KASHASHA MOUNTAIN DEVELOPMENT, LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. KASHASHA MOUNTAIN DEVELOPMENT, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KASHASHA MOUNTAIN DEVELOPMENT, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KASHASHA MOUNTAIN DEVELOPMENT, LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM KASHASHA MOUNTAIN DEVELOPMENT, LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KASHASHA MOUNTATIN DEVELOPMENT, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Kashasha Mountain Development, LLC, you agree that the laws of the state of Hawaii, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Kashasha Mountain Development, LLC or its associates.

DISPUTES
Any dispute relating in any way to your visit to Kashasha Mountain Development, , LLC or to products you purchase through Kashasha Mountain Development, LLC shall be submitted to confidential arbitration in Ohio, except that, to the extent you have in any manner violated or threatened to violate Kashasha Mountain Development, LLC's intellectual property rights, Kashasha Mountain Development, LLC may seek injunction or other appropriate relief in any state or federal court in the state of Ohio and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Kashasha Mountain Development, LLC. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS?
Questions regarding our Terms of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact" link in the footer of this page. Or you can email us directly at: info@kmdvanilla.com